Making E-Government Projects in Developing Countries More Successful and Sustainable: Some Case Studies from India

This paper examines the issues in the context of lessons drawn from four ICT based government to citizen (G2C) and citizen to government (C2G) projects in India. The projects examined are Bhoomi, a G2C project aimed at computerized access to land records in Karnataka; Gyandoot, a G2C and C2G project aimed at delivering a host of government services to the people in Madhya Pradesh; eSeva, a G2C and C2G project for delivering government services in Andhra Pradesh; and the e-government component of the Sustainable Access in Rural India (SARI) project, a G2C and C2G project in Tamil Nadu aimed at delivering government services to the public.