M-governance: Exploratory Survey on Kenyan Service Delivery and Government Interaction

With the aim of investigating citizens’ opinions on the best methods to interact with government, one-week of exploratory fieldwork was conducted in Nairobi in November 2011. This paper shares the initial findings from the fieldwork focusing on how Kenyan citizens understand governance and how they currently interact with the government. This information is important as a first step to studying the potential role of technology in Kenyan governance.