an Eldis Resource
Improved hospital management: new ways to improve services in Indonesia, a text book and guide
Improving hospital services in Indonesia
Authors:
A. Utarini; G. Schmidt-Ehry; P. Hill
Publisher:
Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH, 2009
Improved hospital management in Indonesia, in addition to quality services within a functioning health system, is crucial to reduce mortality, especially for women and children, but also for all other kind of emergencies and major health problems as they may occur. Developing and implementing training needs to be supported by appropriate documents, and links to international literature and documentation. This book is meant to be a guide to others who want to implement similar training approaches and to focus their training on the patients and their safety within the hospital and its links to the larger health system.
Chapters cover:
- inspiring hospital teams for quality services through hospital management training: Introduction to the course concept and content
- building from the past: Background information on hospitals in Indonesia
- managing change: Introduction to organization and individual change
- putting the patient first: Patient safety and customer-focused services
- improving clinical performance: Clinical management system
- hospital Business Functions: Managing for sustainable growth
- linking hospital to the health care system: Strategic management and leadership
- quality Improvement Action Project: Making concrete changes in the hospital: the quality improvement exercise
