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Vacancy Details
Published: 23-Nov-2016, 13:40

Programme Quality Officer

Vacancy details


  1. 1.    Background


War Child works with children live with a combination of poverty, exclusion and insecurity due to armed conflict. Our mission is to support and improve the protection and care of children and young people who live with a combination of insecurity, poverty and exclusion in some of the places worst affected by conflict. We are growing as an organisation, expanding our donor base and our range of programmes in some very challenging settings. We are ambitious about improving the quality of our programme and require this role to support the team to deliver on 3 key pillars:


i)              Technical advice and support for War Child staff and partners

ii)             Accountability and Transparency; and

iii)           Learning and knowledge management through research, evaluations and sharing through web-based applications for global reach.


Programme Quality Officer will be supporting the MEAL Advisor, and the rest of the Programme Quality Team, in information systems strengthening and innovative approaches to data collection, management, analysis, sharing and storage when using Management Information Systems, intranet and online learning platforms. The role holder will be line-managed by Head of Programme Quality with a dotted-line to the MEAL Advisor to improve our work effectively and efficiently for the improvement of programme delivery. The ideal candidate will be degree qualified and demonstrate a proven track record in the use of ICT systems with emphasis on data collection, learning and knowledge management. An understanding of numerical data and the ability to provide usable, accurate analysis of information in compliance with organisational and international quality standards is essential. You will be analytical, good time-management skills, a conscientious worker with a commitment to continual learning with attention to detail.



  1. 2.    Main responsibilities


  • Supporting the MEAL Advisor on the improvement of data monitoring and developing a monitoring and evaluation (M&E) system management
  • Support robust data collection, storage and dissemination for wider learning across teams (intranet, communities-of-practice, web-based application, M&E management information system and e-learning platforms)
  • Promote the usage of current tools and services for collecting and monitoring data of programmes using Management Information System, Child Vulnerability Index, Global Programming Framework with existing indicators, trackers and targets (based on Salesforce)
  • Support the design and development of innovative tools, apps, templates and resources
  • Management and updating central database of mid-term and end-term results and learning from reflection workshops, learning reviews and evaluations
  • Promote and support monitoring, analysis and learning from assessments of internal standards (Quality Framework) and international standards (BOND Evidence Principles and Impact Builder, Core Humanitarian Standards, Transparency International standards, Child Protection Minimum Standards, INEE and others)
  • Some knowledge and/or understanding of child protection, gender, education-in-emergencies, livelihoods
  • Support the team in the delivery of learning and reflection workshops and other programmatic learning processes and products
  • Maintaining evaluation, research and learning repositories
  • Liaising with all other War Child staff working on ICT and web-based applications as appropriate for co-ordinated -up working
  • Undertaking any other reasonable duty and tasks that may from time to time be requested by line manager and team members consistent with the nature of the job and level of responsibility
  1. 3.    Person specification


War Child’s office is a lively and fast-paced environment made up of a team of extremely dedicated staff & volunteers. We’re looking for someone who can fit in well and bring their personality, creativity and professionalism to our programme quality and the wider charity.



  • Degree holder (2:2 or above) in ICT, Economics, Statistics, Social Sciences or similar
  • Previous experience in M&E or ICT environment in the voluntary or private sector
  • Demonstrable strong knowledge and experience in developing and designing data collection tools and supporting web-based applications (erg. Salesforce)
  • Experience of developing and maintaining online resources and web-based applications
    • Accurate, systematic, with an eye for detail
    • Strong personal commitment to knowledge management, learning and continuous improvement
    • Experience of remote coordination through web-based applications
      • Good writing, editing and presentation skills with an ability to process and articulate complexity in a clear and coherent way
      • Able to work flexibly in a small, dynamic organisation with limited resources
      • Be self-motivated, work accurately and efficiently to deadlines and targets managing a wide and varied workload
      • Commitment to War Child’s aims and objectives and to working within values of the organisation


  • Experience of the INGO sector with an appreciation of remote working with colleagues overseas
  • Working knowledge of French, Arabic, Dari, Pashto or Swahili
    • Willingness to travel possibly up to 5% of time, potentially to insecure areas


Soft Skills


  • A collaborative attitude
  • Excellent interpersonal skills
  • Politically and culturally sensitive
  • Team-player
  • Patience, tact and diplomacy


  1. 4.    Terms and conditions


Working hours:            37.5 hour week, 9am to 5pm

Probation:                    6 months

Preferred start date:    January 2017

Salary:                         £26,008 - £29,870 per annum (depending on experience)

Travel:                         Occasional based on operational need and subject to security

Permit requirement:    Must be eligible to work in the UK

Pension:                      All eligible employees are automatically enrolled into a Group Personal Pension Plan. Contributions will be made on a salary exchange basis as follows: employees contribute a minimum of 3% of basic monthly salary to receive a contribution of 5% from War Child.

Leave:                         28 days’ pa pro-rata, increasing by one day for each year’s service up to a maximum of 5 additional days


  1. 5.    Application process
  • Download the Application Pack and complete the Application Form (Please note that individual CVs will not be accepted).  Please submit all applications to  For more information email or visit or email for full application details.
  • All completed application forms must reach War Child by 12 noon (UK time) on Wednesday 7th December 2016
  • Due to limited resources, War Child HR will contact only the shortlisted candidates
  • First round interviews will be held on 15 and 16 December 2016
  • Any offer made post the second interview will be conditional on receipt of 3 favourable written references, (from your most recent employer, any other previous employer and a character reference). War Child reserves the right to call the referees, in case clarification is required post the receipt of complete reference forms. The successful applicant will be expected to undergo a DBS Police check and/or international police check, a medical check for overseas travel purposes, be compliant and sign up to War Child’s Child Safeguarding Policy prior to a final offer being made.

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