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Local governance & decentralization

International experience in municipal performance measurement

Municipal performance measures

Authors: P. Bracegirdle
Publisher: The International Development Evaluation Association, 2003

This paper presents an overview of international experience in developing and using performance measurement systems in municipal governance and management. It covers four areas:

  • the rational and objectives for municipal performance measurement systems
  • the measures, methodologies and approaches used in measurement
  • the use of the information by municipal governments
  • the lessons learning and outstanding issues
The paper focuses primarily on the experience of municipalities and central government agencies in Canada, the United States, Britain, the Philippines, and to a lesser extent Australia. The study sees performance measurement as a process to support good governance in the municipal context. Success in the process requires the following:
  • ensure that there is sufficient leadership to support the use of the measurement system
  • build consensus among leaders and stakeholders on purposes and use of system
  • view the system as a process for good governance, not a technology project
  • develop a light performance framework and be prepared to revise it
  • build institutional capacity for system management and use
  • ensure relevant, reliable, timely performance data
  • create institutional conditions to support the use of performance information and systems