Provider behaviour
When staff is underpaid: dealing with the individual coping strategies of health personnel
A review of coping strategies of health personnel, their consequences and approaches to address them
Authors:
W. Van Lerberghe; C. Conceição; W. Van Damme; P. Ferrinho
Publisher:
Bulletin of the World Health Organization : the International Journal of Public Health, 2002
Health sector workers respond to inadequate salaries and working conditions by developing various individual ‘‘coping strategies’’—some, but not all, of which are of a predatory nature. This paper in the World Health Organization (WHO) Bulletin, reviews what is known about these practices and their potential consequences (competition for time, brain drain and conflicts of interest). By and large, governments have rarely been proactive in dealing with such problems, mainly because of their reluctance to address the issue openly. The effectiveness of many of these piecemeal reactions, particularly attempts to prohibit personnel from developing individual coping strategies, has been disappointing.
The paper argues that a more proactive approach is required. Governments will need to recognise the dimension of the phenomenon and systematically assess the consequences of policy initiatives on the situation and behaviour of the individuals that make up their workforce. One way to increase pressure would be to include a formal ‘‘human resources impact assessment’’ as a condition for the approval of health projects or components of sectorwide approaches. [adapted from author]
