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Civil service reform

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Do private agents outperform local councils in revenue collection?
( O-H. Fjeldstad (ed);L. Katera (ed);E. Ngalewa (ed) / Research on Poverty Alleviation, Tanzania , 2009)
Many local government authorities in Tanzania have reformed their tax collection systems in recent years in order to increase their revenue. This paper examines how systems of privatized tax collectio...
An analytical framework for public officials' survey
( N. Manning;R. Mukherjee;O Gokcekus / World Bank , 2009)
This paper sets out the analytical framework that was used in designing a series of surveys of the views of public officials concerning their institutional environment and in analyzing the information...
The role of e-civil service in the development of e-government
( D.C Misra / , 2008)
This article discusses the concept of e-civil service and the role it plays in the development of e-government. It  says that there are two primary drivers of e-government: technology vendors and...
Public Administration Reforms and MDGs
( UNDP Oslo Governance Centre , 2009)
This policy note focuses on Public Administration Reforms (PAR) It takes the view that democratic governance is a key component in achieving the Millennium Development Goals....
Empowering citizens to demand accountability
( A. Shah (ed) / World Bank , 2008)
This book presents the latest thinking of leading development scholars on operationalising a framework of governance to empower citizens to demand accountability from their governments. Focusing on th...
Is TQM suitable for public organisations?
( International Public Management Review , 2007)
This paper analyses the suitability of Total Quality Management (TQM) for public organizations and identifies the preconditions that have to be met in order to gain success in implementing TQM. The pa...
Do independent regulatory agencies make public sector more efficient?
( S Sezen / The International Journal of Management Research and Practice , 2007)

There has been a proliferation of independent regulatory agencies (IRA) in pursuit of New Public Management ideas in public sector. The assumption behind this increasing trend of ‘agencificat...

The limitations of public accountability in Malaysia
( N. A. Siddiquee / International Public Management Review , 2006)

Public accountability has become difficult to ensure. There are a variety of factors, often rooted in the politico-bureaucratic institutions that render accountability mechanisms largely ineffectiv...

What ails Indian civil service?
( P Arora / International Public Management Review , 2006)
While observing that there is a lot to commend the Indian civil service for, this article focuses on the deficiencies that have crept in the services over last few years. It attempts to present a crit...
Integrating gender in security sector reforms
( United Nations International Research and Training Institute for the Advancement of Women , 2008)
Security sector reform (SSR) opens a window of opportunity to transform security policies, institutions and programmes by integrating gender issues. The Gender and Security Sector Reform Toolkit is an...
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