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Service delivery management

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Pro-poor strategies for financing and delivering health services in mixed health systems
( D Donika;S Sealy;S Bergkvist / Results for Development Institute , 2009)

In their efforts to improve health systems, developing countries face the challenge of integrating traditional government health resources with a large and growing private health sector, where many...

The context, challenges and strategies for the stewardship of mixed health systems
( G Lagomarsino;S Nachuk;S Singh Kundra / Results for Development Institute , 2009)
In low-resource settings, a mix of public and private health providers are needed in order to ensure that health services are available to meet the needs of a population. This report from the Results ...
Advancing universal access to reproductive health, family planning and HIV and AIDS services through more effective engagement with the private health sector in Africa
( Barbara O’Hanlon (ed) / Private Sector Partnerships-One , 2008)
This report documents proceedings of a regional workshop co-sponsored by the World Health Organisation and US Agency for International Development (USAID) held May 7-10, 2008, in Addis Ababa, Ethiopia...
Do private agents outperform local councils in revenue collection?
( O-H. Fjeldstad (ed);L. Katera (ed);E. Ngalewa (ed) / Research on Poverty Alleviation, Tanzania , 2009)
Many local government authorities in Tanzania have reformed their tax collection systems in recent years in order to increase their revenue. This paper examines how systems of privatized tax collectio...
Improving the governance of basic services provision for women
( UNDP Oslo Governance Centre , 2009)
This Guide is intended as a generic and basic tool to map and analyse governance of basic service delivery through a gendered lens. It seeks to improve the measurements of basic services delivery in v...
A review of Tanzanian citizens' perceptions of the quality of service delivery
( O.-H. Fjeldstad;L. Katera;E. Ngalewa / Chr. Michelsen Institute, Norway , 2008)
This brief compares Tanzanian citizens' perceptions of service delivery by local government authorities between 2003 and 2006; summarising their perceptions of the overall quality of local services, a...
Globalisation and the impact of macrodynamics on water commodification
( P. Bond / Law, Social Justice and Global Development Journal , 2008)
This paper argues that understanding the link between global capitalist crisis macrodynamics and water commodification trends requires a discussion of the crucial intervening public management strateg...
Designing public-private partnerships in the Indian health sector
( A. Patel;K.V. Ramani;D.V. Mavalankar / Indian Institute of Management, Ahmedabad , 2007)

This paper describes the design, development and implementation of a Public Private Partnership (PPP) for managing urban health services in Ahmedabad city in the Indian state of Gujarath.

Making the most of community based worker systems for effective service delivery
( P. Mbullu / Khanya-aicd , 2007)
Many communities in Africa are largely dependent on services provided by local people rather than by external agencies, including government. Such services include traditional birth attendants, tradit...
Reforming Africa's power sector
( UN Economic Commission for Africa , 2007)
This study assesses the sustainability of power sector in Africa by examining the socio-economic and environmental impacts of power sector reforms in 14 countries in the region. It uses the results of...
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