Catalogue of CSR activities: a broad overview

The catalogue provides a broad overview of what internationally, especially in Europe and North America, constitutes the most common forms of CSR activities. It looks at the different areas of engagement and offers examples of CSR activities in that area. In addition to that the report offers short case studies as examples of the different types of activities.

The following areas of engagement are identified:

• leadership, vision and values of an enterprise: incorporating CSR into the enterprise’s Purpose, values and vision, translating values and missions into policies and procedures, putting policies and procedures into practice including empowering people and embedding structures and behaviour and providing ethical leadership through setting high standards
• marketplace activities: responsible customer relations including marketing and advertising, ensuring product responsibility, using CSR product labelling and ethical competition
• workforce activities: employee communication and representationm ensuring employability and skills development, diversity and equality, responsible/fair remuneration, work/life balance, health, safety and wellbeing
• supply chain activities: being a fair customer, driving standards through the supply chain, and promoting social and economic inclusion via the supply chain
• stakeholder engagement: mapping key stakeholders and their main concerns, stakeholder consultation, responding and managing transparent reporting and communication
• community activities: giving cash, giving employee time, giving gifts in kind and being a good neighbour.