E-Governance and Service Delivery Innovations in Malaysia: An Overview

E-Governance and Service Delivery Innovations in Malaysia: An Overview

Published Jan 2013

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N. A. Siddiquee, false

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Since the early years, e-government in Malaysia has come to be seen as a key component of governmental strategy for achieving the national developmental goals. While such goals capture some essential elements of MDGs and Malaysia has already recorded significant gains in a number of MGD areas, challenges in other fields have made the task extremely critical for Malaysia to achieve a fully developed country status by 2020. In view of this, the Malaysian government has redoubled it efforts by initiating and implementing e-government programs and projects, alongside other policies and projects. As a result, the type and number of e-government projects have grown steadily with variety of services made available electronically. All this has helped improve Malaysia’s profile in global e-government ranking. This paper provides an overview of some of these e-government schemes indicating the nature of innovations introduced and their significance in governance and service delivery.

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