Perceptions of service delivery and governance in Enugu State

In 2010 a survey of citizens' perceptions was conducted in Lagos, Enugu, Kaduna, Kano and Jigawa states by NOI Polls. Five hundred people were interviewed in each state and asked how they felt about government service delivery, governance, voice and accountability.

This leaflet summarises the findings in Enugu State on: 1) maintaining roads, 2) keeping communities safe, 3) providing clean water, 4) providing primary education, 5) providing access to medical care, 6) public service funding and accountability of government to the state House of Assembly or the law, 7) responsiveness of government, 8) how included or excluded specific groups felt in decision making on big issues and 9) how comfortable they felt expressing their satisfaction/dissatisfaction with government services. The survey sample size was small meaning that the findings indicate possible trends but are not a sound basis for proposing fundamental changes to government policy or reforms.