Higher prices are not enough to improve Kenyan water services

Higher prices are not enough to improve Kenyan water services

Higher prices are not enough to improve Kenyan water services

Neither public utilities nor small-scale private service providers are serving urban Kenyans well. Water use levels are low, prices are high and service is dismal for both poor and non-poor households. The findings challenge current prescriptions, especially the belief that ‘correct’ (i.e. high) prices and competition can automatically and dramatically improve service delivery.